https://helpforum.sky.com/t5/Broadband/WiFi-issues/m-p/4982996#M487160 <P>Devices are able to connect to the internet however after use need to be reset to connect again. The WiFi drops in and out randomly and says it's connected but then we receive no access to the internet can we have some help please as this is not the service we want to be paying for!&nbsp;</P> Wed, 14 May 2025 16:45:04 GMT Jakeyy 2025-05-14T16:45:04Z https://helpforum.sky.com/t5/Broadband/WiFi-issues/m-p/4982996#M487160 <P>Devices are able to connect to the internet however after use need to be reset to connect again. The WiFi drops in and out randomly and says it's connected but then we receive no access to the internet can we have some help please as this is not the service we want to be paying for!&nbsp;</P> Wed, 14 May 2025 16:45:04 GMT https://helpforum.sky.com/t5/Broadband/WiFi-issues/m-p/4982996#M487160 Jakeyy 2025-05-14T16:45:04Z https://helpforum.sky.com/t5/Broadband/WiFi-issues/m-p/4983080#M487187 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4389891">@Jakeyy</a>&nbsp;</P> <P>Try running the line test here to see if any faults are found:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Wed, 14 May 2025 18:38:37 GMT https://helpforum.sky.com/t5/Broadband/WiFi-issues/m-p/4983080#M487187 caesarome 2025-05-14T18:38:37Z