topic Re: Activated but no internet in Broadband

Activated but no internet

Aji1 — Tue, 13 May 2025 23:37:51 GMT

Hi, I am new to Sky and the internet light doesn't come on on my broadband hub and I have not been able to use WiFi since it was activated yesterday

Re: Activated but no internet

caesarome — Wed, 14 May 2025 04:40:03 GMT

@Aji1

This explains the lights on the hubs:
https://www.sky.com/help/articles/hub-lights-explained-start

Try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

Re: Activated but no internet

Aji1 — Wed, 14 May 2025 05:07:17 GMT

Thank you.

I have done exactly all these about 5 different times.

Will be calling Sky this morning.

Re: Activated but no internet

Chrisee — Wed, 14 May 2025 06:33:01 GMT

@Aji1 some activations do not go to plan calling Sky is sensible as they should have a report from Openreach about why yours has not been completed.

Re: Activated but no internet

Aji1 — Wed, 14 May 2025 09:27:09 GMT

Thanks Chrisee

I have called, and they've scheduled an Engineer from Openreach to come look into it later in the week. Just unfortunate I have no WiFi till then. Apparently, the connection is diverted into another flat through some wiring faults.

Fingers crossed.

Thanks again

Re: Activated but no internet

Aji1 — Sat, 17 May 2025 16:33:45 GMT

An Engineer from Openreach came to sort it out on Friday. I am so relieved that it's all sorted now.