topic Re: Changing Broadband and Line Rental Supplier in Broadband

Changing Broadband and Line Rental Supplier

Janner74 — Wed, 14 May 2025 03:27:42 GMT

My partents broadband and line rental costs have gone up just over £60 a month. They are both retired dad watches Sky TV, mum uses emails, internet browsing, facebook.

Parents still want their landline.

If I change supplier for broadband and line rental I am assuming that I still can have sky tv and watch tv using a different company?

Re: Changing Broadband and Line Rental Supplier

caesarome — Wed, 14 May 2025 04:37:02 GMT

@Janner74 wrote:

If I change supplier for broadband and line rental I am assuming that I still can have sky tv and watch tv using a different company?

@Janner74

Yes you can as it doesn't matter what broadband company you are with.

Re: Changing Broadband and Line Rental Supplier

Daniel0210 — Wed, 14 May 2025 04:39:38 GMT

@Janner74
Unless your parents have recently changed the subscription, prices go up for either the annual price increase (April in the UK) or when their discounts have ended (or a combination of the two).

Sky will have told them them the date any discount was ending when they took it out so if it has ended they will be paying the full undiscounted price.

Perhaps they can compare a previous bill to the latest bill and see where the amounts differ
www.sky.com/bill.

If they're no longer in a discounted minimum term the best new discounts are normally acquired by calling Sky and negotiating or potentially amending the package which will now require a 24 month minimum term contract. Sky are not obliged to offer them another discount, and recent posts on here indicate that significant discounts are now harder to come by. If they are offered something acceptable be prepared to agree to it there and then because if they decide to think about it the offer may no longer be available when they call back.

@Janner74 wrote:

If I change supplier for broadband and line rental I am assuming that I still can have sky tv and watch tv using a different company?

If they change broadband provider they can keep watching Sky TV although Sky may offer a better discount if they also subscribe to Sky broadband too.

Re: Changing Broadband and Line Rental Supplier

Chrisee — Wed, 14 May 2025 06:54:32 GMT

@Janner74 some years ago Ofcom required telcos the stop charging separately for line rental and to incorporate those charges in the broadband bill. Swiching broadband suppliers using the One Touch Switching system therefore switches both services. Most ISPs including Sky only charge for outgoing calls made on the landline and can transfer the phone number but do check that..

Using a comparison site like USwitch will give a list of providers after a postcode with prices. A basic broadband and phone package should be around £25 but start to include extras like a call pakage etc will make prices go up.