No internet again

Kp41 — Tue, 13 May 2025 19:25:05 GMT

My television and Alexa keeps loosing WiFi connection on a daily basis. Sometimes for a few minutes sometimes longer. Most of the time the sky app tells me everything is ok when it clearly is not. Continuously having amber flashing lights on the hub. We have had this a year now and very poor compared to virgin media and more expensive

Re: No internet again

Daniel0210 — Tue, 13 May 2025 19:35:32 GMT

@Kp41
If you haven’t done it yet use this link to check to see if there are any broadband problems or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault perhaps affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Its worth adding that for customers working from home remember that Sky Broadband is a domestic service so you won’t receive any extra or quicker support.

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No internet again

Re: No internet again