topic No Internet in several parts of the house in Broadband

No Internet in several parts of the house

D2AWE — Tue, 13 May 2025 19:22:45 GMT

Hi. Had a new sky package and the hub has been fitted in a room that is too far away from the main part of the house. We are getting no signal in several rooms. This is disappointing as the Virgin box we had for 5 years was fitted in the lounge giving us a brilliant reception everywhere.
We do not want to increase our monthly cost so unless this can be resolved quickly, sky is not the right package for us. Our mobiles require WiFi to help make calls. Our phones no longer work or have interrupted signal. Very disappointed.

Re: No Internet in several parts of the house

Lisa-P1987 — Wed, 14 May 2025 08:36:32 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: No Internet in several parts of the house

TimmyBGood — Wed, 14 May 2025 09:26:13 GMT

@D2AWE

Sky loans wireless booster hardware 'free' under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some Sky booster hardware has leaked onto a certain auction site and elsewhere online but Sky won't offer support with using these, and Max pods acquired that way won't work at all.

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.