topic Re: WiFi dropping out every day in Broadband

WiFi dropping out every day

Kristygiblin — Mon, 12 May 2025 17:59:34 GMT

Hi, my wifi (Sky broadband) is dropping out every day at the moment and has been for about 2 weeks.

the broadband hub internet and voice lights go Green, orange, Green, orange periodically.

there have been no hardware movements and no disconnections other than to power down for 1 minute to try to rectify the issue.

our wifi hub is a number of years old so wonder whether that is an issue.

I have asked on the local Facebook group and it doesn't appear to be a local issue.

JimM1 — Mon, 12 May 2025 18:18:59 GMT

@Kristygiblin Run the service checker and the diagnostic, links are below.

Kev133 — Tue, 13 May 2025 18:29:39 GMT

Same here, Sky state it's the router, and they will

send out the latest router free. But be warned if they send it out then your contract will extend by a further two years

ptkiwi — Tue, 13 May 2025 18:46:09 GMT

Mine too. And it's getting worse.

Running the usual raft of tests is all well and good but they're not that in depth are they?

As for them replacing the router and adding two years on to the contract, are they actually being serious?

And, don't get me started how bad their puck is and the garbage that the YouTube app is on there.

Anyway, good luck!