topic Re: Poor internet connection in Broadband https://helpforum.sky.com/t5/Broadband/Poor-internet-connection/m-p/4982155#M486911 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4389344">@Poorinternet</a>&nbsp;</P> <P>Try running the line test here to see if any faults are found:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Tue, 13 May 2025 17:20:30 GMT caesarome 2025-05-13T17:20:30Z Poor internet connection https://helpforum.sky.com/t5/Broadband/Poor-internet-connection/m-p/4982151#M486910 <P>internet keeps going down on tv, Netflix goes off and fire stick freezes, poor service,&nbsp;</P> Tue, 13 May 2025 17:13:50 GMT https://helpforum.sky.com/t5/Broadband/Poor-internet-connection/m-p/4982151#M486910 Poorinternet 2025-05-13T17:13:50Z Re: Poor internet connection https://helpforum.sky.com/t5/Broadband/Poor-internet-connection/m-p/4982155#M486911 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4389344">@Poorinternet</a>&nbsp;</P> <P>Try running the line test here to see if any faults are found:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Tue, 13 May 2025 17:20:30 GMT https://helpforum.sky.com/t5/Broadband/Poor-internet-connection/m-p/4982155#M486911 caesarome 2025-05-13T17:20:30Z