topic Re: Wifi down in Gosport in Broadband

Wifi down in Gosport

NickCappello — Tue, 13 May 2025 16:28:06 GMT

Have try to reset start BB hud and TV pug but only two of the four lights on the hub come on.

Re: Wifi down in Gosport

GD1 — Tue, 13 May 2025 16:30:14 GMT

@NickCappello First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: Wifi down in Gosport

Kitty462 — Tue, 13 May 2025 16:35:39 GMT

I have no Internet connection in Gosport either. Hub was showing green and said connected no Internet. Might an area thing?

Re: Wifi down in Gosport

Chrisee — Tue, 13 May 2025 17:20:34 GMT

@Kitty462 power down your hub for an hour as thst normally sorts the issue of the hub being connected but no data passes.