topic Re: Waiting broadband connection in Broadband

Waiting broadband connection

Martin633 — Tue, 13 May 2025 09:00:37 GMT

I spoke to a jade on Friday to set up a new account account number

she was going to call me back yesterday as they couldn't find the new address of the property I've just bought where I need broadband [removed] she said she needed to speak to the engineer Can you tell me what's happening? I've received the router but I can't access the sky app it says I don't have permission

Moderator Actions: removed personal details

Re: Waiting broadband connection

caesarome — Tue, 13 May 2025 09:24:33 GMT

@Martin633

As this is a customer helps customer community all you can do is to call Sky yourself.

150 is the free number to use from a phone that has a Sky mobile sim in it otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Try saying nothing when spoken to by the bot.