topic Re: Wi-Fi not working in Broadband

Wi-Fi not working

Lauramc2 — Mon, 12 May 2025 20:43:48 GMT

Our Wi-Fi isn't working, the lights on the box have gone dull and then the last one - voice is on red. We have tried turning it on and off but it is still not working.

Re: Wi-Fi not working

caesarome — Mon, 12 May 2025 21:18:25 GMT

@Lauramc2

The first thing to check is this link to see if there are any outages in your area:
https://www.sky.com/servicechecker

If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

Re: Wi-Fi not working

Daniel0210 — Tue, 13 May 2025 02:44:11 GMT

@Lauramc2

In addition this link explains the lights on the various hubs https://www.sky.com/help/articles/hub-lights-explained-start