topic Re: Internet issues in Broadband

Internet issues

AJOK — Mon, 12 May 2025 20:53:29 GMT

It appears that today 12th May some users are having issues.

I am another.

Many of my devices are struggling to connect to router effectively.

My work laptop VPN will not activate on my WiFi. Same for my wife and NHS vpn. Both having to use mobile data (smarty).

Has a patch or upgrade been pushed to users routers recently.

It seemed to have started last night when my phone wouldn't connect as access point was full.

Playstation and Google devices seem fine. Isses seem to be with mobile phones and laptops. Done checker and apparently no issues.

Re: Internet issues

AJOK — Mon, 12 May 2025 20:54:56 GMT

Interestingly I also cannot connect to my sky app or sky on laptop via WiFi, only via mobile data

Re: Internet issues

MohammedTAli — Mon, 12 May 2025 21:15:25 GMT

Hey I am also having problem with my WIFi, it seems to have happened around the same time each evening.

Sky box was working, netflix upstairs was working then all of a sudden no wifi signal, router is showing lights to be all green however the sky box cannot find the router neither do any of the smart tvs or laptops in the house.

Re: Internet issues

caesarome — Mon, 12 May 2025 21:21:09 GMT

@MohammedTAli @AJOK

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.