topic Re: Broadband shield in Broadband

Broadband shield

BevoMac — Sat, 10 May 2025 08:43:51 GMT

Struggling to get access to broadband shield as it says network is not working on the app.
I ring in, and I keep getting cut off. Can someone please fix the weblink so I can alter the changes on broadband shield.

Re: Broadband shield

caesarome — Sat, 10 May 2025 08:56:54 GMT

@BevoMac

What is the error message when you try to access the shield via this link:

https://www.sky.com/myaccount/bb-and-talk/broadband-shield

Re: Broadband shield

BevoMac — Mon, 12 May 2025 18:46:37 GMT

It just says "sorry, something went wrong here"

I log in on my partners phone, my laptop too, still won't work. I don't understand how to get on broadband shield

Re: Broadband shield

caesarome — Mon, 12 May 2025 19:08:45 GMT

@BevoMac

Is your account linked as per this:

https://www.sky.com/help/articles/sky-id-cant-access-all-my-services