topic Re: Moving House in Broadband

Moving House

Jac1234 — Mon, 12 May 2025 11:40:53 GMT

I've just moved and trying to change address cancel broadband and talk don't need WiFi but need to keep TV I can't find anything in Help or even a contact number

Re: Moving House

GD1 — Mon, 12 May 2025 11:43:41 GMT

@Jac1234 You'll neeed to call Skyt to cancel broadband and setup your TV service at the new address.

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

Re: Moving House

Daniel0210 — Mon, 12 May 2025 11:48:00 GMT

@Jac1234 wrote:

cancel broadband and talk don't need WiFi

@Jac1234
Remember that if you are still in a discounted 18/24 months deal Sky could impose cancellation charges.

Return packaging for any equipment Sky expect back will be sent out to you near the end of any notice period. Remember to keep any proof of posting indefinitely.