topic Mr mark hutchinson in Broadband

Mr mark hutchinson

Mrhutchinson — Mon, 12 May 2025 08:04:01 GMT

You keep saying all my devices are working fine. I don't a Speedtest and there is no upload speed
so all I've been getting for the last half an hour is the dreaded circle

Re: Mr mark hutchinson

caesarome — Mon, 12 May 2025 09:36:45 GMT

@Mrhutchinson

We are customers here who help each other so you are not talking to Sky.

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

No upload speed

Mrhutchinson — Mon, 12 May 2025 10:08:21 GMT

My Internet dropped out at 9:20 this morning

after doing various speed checks, there's only one point something upload speed

which is making my Internet week

I was guaranteed a certain upload speed when I signed my agreement

it is now 11 o'clock and I still have no upload speed

Re: No upload speed

Daniel0210 — Mon, 12 May 2025 10:12:34 GMT

@Mrhutchinson

No need for another thread. Your original post has received advice. (Threads merged).