topic Re: Sky Glass not working in Broadband

Sky Glass not working

Allex — Sun, 11 May 2025 19:17:27 GMT

TV is connected to the router but no internet.

Re: Sky Glass not working

caesarome — Sun, 11 May 2025 19:26:34 GMT

If you have no internet on any devices then the first thing to check is this link to see if there are any outages in your area:
https://www.sky.com/servicechecker

If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

Re: Sky Glass not working

peter-marlow+1966 — Sun, 11 May 2025 19:30:16 GMT

How is your tv connected to the Internet ? Have you gone to settings and checked your network connection and in start up and standby that network standby mode is on and have you run the broadband service checker on the my sky app as well