topic Re: Internet keeps disconnecting in Broadband https://helpforum.sky.com/t5/Broadband/Internet-keeps-disconnecting/m-p/4980696#M486530 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4388198">@Peaches25</a>&nbsp;Have you run both of the test's, links below will get you too them.</P><P><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></P><P><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P><P>&nbsp;</P><P>And if you need what the hub is about, since you have not said which.</P><P>&nbsp;</P><P>This link providers information about the coloured lights on the various hubs<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A></P><P>&nbsp;</P> Sun, 11 May 2025 18:25:42 GMT JimM1 2025-05-11T18:25:42Z Internet keeps disconnecting https://helpforum.sky.com/t5/Broadband/Internet-keeps-disconnecting/m-p/4980692#M486528 I spoke to an automated line and they sent open reach out to fix the problem with our Internet. But it's not fixed the problem. It still keeps disconnecting and we're fed up with it now. Sun, 11 May 2025 18:08:50 GMT https://helpforum.sky.com/t5/Broadband/Internet-keeps-disconnecting/m-p/4980692#M486528 Peaches25 2025-05-11T18:08:50Z Re: Internet keeps disconnecting https://helpforum.sky.com/t5/Broadband/Internet-keeps-disconnecting/m-p/4980696#M486530 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4388198">@Peaches25</a>&nbsp;Have you run both of the test's, links below will get you too them.</P><P><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></P><P><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P><P>&nbsp;</P><P>And if you need what the hub is about, since you have not said which.</P><P>&nbsp;</P><P>This link providers information about the coloured lights on the various hubs<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A></P><P>&nbsp;</P> Sun, 11 May 2025 18:25:42 GMT https://helpforum.sky.com/t5/Broadband/Internet-keeps-disconnecting/m-p/4980696#M486530 JimM1 2025-05-11T18:25:42Z