topic Re: Weak WiFi in Broadband

Weak WiFi

NormD-SkyWiFi — Sun, 11 May 2025 10:21:03 GMT

i still have very poor WiFi even with two boosters. This issue needs to be resolved as a matter of urgency. When I signed up to sky, I was guaranteed that I would have 100% WiFi throughout my house, which is far from the truth. I have asked for an engineer to get this sorted. This issue is causing me major problems with work and my entire family because the WiFi is so poor. My family have asked to go back to BT, and I will if this is not resolved this week.

Re: Weak WiFi

caesarome — Sun, 11 May 2025 11:10:18 GMT

@NormD-SkyWiFi

You will need to speak to Sky support about this, perhaps you need a 3rd and final pod. Either way as customers here there is very little we can do as it is up to you to make contact.

Re: Weak WiFi

TimmyBGood — Sun, 11 May 2025 12:50:43 GMT

@NormD-SkyWiFi wrote:

When I signed up to sky, I was guaranteed that I would have 100% WiFi throughout my house, which is far from the truth.

Note that what's actually guaranteed is a small refund if the specified minimum speed/coverage isn't achieved. No ISP really 'guarantees' WiFi because that's simply not possible in some properties without wiping out any profit margin on the subscription.