topic Re: WiFi not working in Broadband

WiFi not working

Naomi43 — Sat, 10 May 2025 18:36:39 GMT

WiFi hub not working. Power light on but lights flashing

Re: WiFi not working

caesarome — Sat, 10 May 2025 18:40:09 GMT

@Naomi43

The first thing to check is this link to see if there are any outages in your area:
https://www.sky.com/servicechecker

If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

Re: WiFi not working

JimM1 — Sat, 10 May 2025 18:40:45 GMT

@Naomi43 Link below will explain.

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start