topic Re: Sky box in Broadband

Sky box

John538 — Sat, 10 May 2025 16:30:36 GMT

Why is the fourth light 'voice' not working?

Re: Sky box

caesarome — Sat, 10 May 2025 16:33:06 GMT

@John538

As customers here we can't say why that is as this is something you will need to investigate.

The first thing to check is this link to see if there are any outages in your area:
https://www.sky.com/servicechecker

If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

Re: Sky box

peter-marlow+1966 — Sat, 10 May 2025 17:36:31 GMT

Is your phone connected to the router ?

Re: Sky box

JimM1 — Sat, 10 May 2025 17:55:56 GMT

@John538 Are you on a FF service with sky or digital service with voice delivered via the router, if not then the fourth voice light will remain unlit also can mean that your voice service is faulty if it is delivered via the back off the sky hub.

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Re: Sky box

peter-marlow+1966 — Sat, 10 May 2025 19:03:21 GMT

If you go on YouTube and sreach sky search sky help there are videos on there on settings up your hub this may help you