topic Re: New customer - no internet after activation date in Broadband

New customer - no internet after activation date

Na19 — Fri, 09 May 2025 20:28:10 GMT

Hi!

I am a new customer to sky with a new sky broadband package and hub. The broadband was supposedly activated on Wednesday morning, however I have had no internet at all. I have done all the troubleshooting suggested, but no luck. The 'internet' light is not showing green, nor flashing amber. The lights either side are both green.

Thanks!

Re: New customer - no internet after activation date

caesarome — Fri, 09 May 2025 21:13:28 GMT

@Na19

Not sure what you have done so if you haven't already then try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

Re: New customer - no internet after activation date

Na19 — Sat, 10 May 2025 09:44:04 GMT

Thanks! I have tried this lots of time but no luck, I also can't find a contact number at all for them.

Re: New customer - no internet after activation date

Daniel0210 — Sat, 10 May 2025 09:45:55 GMT

@Na19
To call Sky dial 150 (free) from either a Sky Talk landline or a Sky mobile. Alternatively use this link…
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ leading to a number starting 0333.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ to see a dedicated ROI number. (Customer Services in the ROI are not open at weekends).

The forum filters don’t allow the posting of full phone numbers on here.

Calls to Sky will initially be automated which may try to send you here to the forum, offer you online help or offer to send you a text. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.