topic Re: Broadband Scam? in Broadband

Broadband Scam?

j434 — Fri, 09 May 2025 13:16:11 GMT

Just had a call from a phone number which told me that upgrades were being done to the fibre in my area and that I can upgrade if I would like. I gave them my name, current address, phone number, email and last two digits of my account number for my online bank until I realised after that it was phishy. The number is linked to broadband scams so now I am concerned on what they can do with this information and how I can make sure my accounts stay safe.

Re: Broadband Scam?

peter-marlow+1966 — Fri, 09 May 2025 15:20:46 GMT

Calk action fraud line a s a p and give them the information, and also call your bank and cancel your bank card a s a p before you lose any money, and have your identity use for fraud

Re: Broadband Scam?

caesarome — Fri, 09 May 2025 15:29:15 GMT

@peter-marlow+1966

More help can be found here:

https://www.sky.com/help/articles/sky-scams-help

You should also change your Sky online password:

https://skyid.sky.com/resetpassword/

And I would also change the email address you have registered with your account:

https://www.sky.com/mydetails/account-info

You also need to watch out for devices being ordered via your account as per this:

https://www.sky.com/help/articles/account-takeover

If you receive an unexpected parcel from Sky get in touch with our customer services team immediately. We can give advice on what to do. Don’t send the parcel anywhere except our returns address.

We’ll give you pre-paid returns packaging to send the parcel back to us.

Re: Broadband Scam?

Anonymous — Fri, 09 May 2025 15:37:37 GMT

@j434 It's possible this was a genuine call.

If you are currently a Sky customer paying by direct debit, you may have been asked to confirm the last two digits of the bank account so the caller could match this to your direct debit to confirm your identity.

As a former bank employee I'm not sure what use the last two digits of your bank account is to a fraudster. I certainly wouldn't be rushing to cancel my bank card, you've not divulged any information that would allow anyone to access your bank account via your bank card.

It might be worth giving Sky a ring to see if, in fact, fibre upgrades are available to you, before contacting anyone else to report a scam .

EDIT:

@caesarome beat me to it! I still think cancelling your bank card at this stage is premature!

Re: Broadband Scam?

peter-marlow+1966 — Fri, 09 May 2025 15:40:05 GMT

Sky don't ask for bank details of any sort if you are a customer they ask you to verify if you are the account holder , name then for the password on the account they already have your payment details on the system

Re: Broadband Scam?

peter-marlow+1966 — Fri, 09 May 2025 15:43:34 GMT

If they were offering a broadband upgrade they have all your information already if you have an account with them for broadband and would stay on the phone and take you through your upgrade options and definitely not ask for the last two digits of your bank card

Re: Broadband Scam?

peter-marlow+1966 — Fri, 09 May 2025 15:52:08 GMT

Did they call you on your mobile?

Re: Broadband Scam?

Anonymous — Fri, 09 May 2025 16:33:47 GMT

@peter-marlow+1966 wrote:
If they were offering a broadband upgrade they have all your information already if you have an account with them for broadband and would stay on the phone and take you through your upgrade options and definitely not ask for the last two digits of your bank card

@peter-marlow+1966 This is not my experience ! You said in an earlier reply on this thread that Sky would ask for your account password, they will never do this... they will ask for your telephone PIN or password, which is completely different.

When I phoned Sky on behalf of my father, (he was with me at the time) he didn't have a telephone password, so they verified he was the account holder by asking him for the last two digits of the bank account that the Sky direct debit was paid from. We then had a conversation resulting in him downgrading his subscription.

I would be careful giving advice to fellow customers on this forum which is not completely accurate.

Re: Broadband Scam?

peter-marlow+1966 — Fri, 09 May 2025 16:41:00 GMT

Ok I have never heard of that sorry if I am wrong but the password is for your account so maybe if sky had phoned and ask to verify the account holder details with name and password, and she could not remember, I have been asked to verify my postcode and my email address maybe I have been watching to scam interceptors programmes

Re: Broadband Scam?

peter-marlow+1966 — Fri, 09 May 2025 16:45:16 GMT

When you phone sky the automated system ask you to verify you are the account holder, and then says please verify your password if you don't know it just say don't know to get your account details up, I have been with sky over 18 years and have never been ask for the last two digits of my bank card for verification

Re: Broadband Scam?

Daniel0210 — Fri, 09 May 2025 16:53:20 GMT

@peter-marlow+1966 wrote:

Ok I have never heard of that sorry if I am wrong but the password is for your account so maybe if sky had phoned and ask to verify the account holder details with name and password, and she could not remember, I have been asked to verify my postcode and my email address maybe I have been watching to scam interceptors programmes

Sky should ask the caller the telephone password that has previously been agreed with the account holder.

If one hasn't previously been agreed Sky will have other means to verify the callers authenticity .

Re: Broadband Scam?

peter-marlow+1966 — Fri, 09 May 2025 17:08:33 GMT

You setup the password or you used to when you setup your account with sky, my password is the same for my tv account, broadband account and mobile phone account and has been for the past 18 years once you have verified your details over the automated system and you get to talk to an advisor they normally just double check that information and then open your account

Re: Broadband Scam?

peter-marlow+1966 — Fri, 09 May 2025 17:15:42 GMT

I would be worried that that number was not from sky as when I have been call by sky about sky mobile upgrades the person who has called me as said their name to me they were from sky mobile told me my name told me what I have and never asked me to verify anything when they have called me, if you ring the number back and it is sky the message will says one of our department tried to contact you sorry we missed you we will try again later

Re: Broadband Scam?

JimM1 — Fri, 09 May 2025 17:28:30 GMT

@j434 For future reference and reading.

Protecting yourself from Fraud | Sky Help | Sky.com | Sky Help | Sky.com

Re: Broadband Scam?

peter-marlow+1966 — Fri, 09 May 2025 17:45:32 GMT

Also if the person this happened to phones sky the will be able to tell them from their account information if sky did call them today about broadband upgrades