topic Re: Changing engineer date in Broadband

Changing engineer date

Veronica10 — Fri, 29 Nov 2024 10:24:31 GMT

Hi I've got an engineer coming out on Monday and somebody has to be in but I will no longer be at home. There's no Saturday appointments and working your usual mon - fri it's a bit frustrating. Anything I can do??

Re: Changing engineer date

Highlinder — Fri, 29 Nov 2024 10:51:29 GMT

@Veronica10 You can try to change it in track orders in my account. Otherwise you will need to call Sky to get this changed. If you need a number to call get back to us.

Re: Changing engineer date

NikolaMackay — Fri, 09 May 2025 13:37:32 GMT

Hi. I need to change the castle of my engineer visit. How do I do that as it's not working on my phoone

Re: Changing engineer date

JimM1 — Fri, 09 May 2025 14:11:34 GMT

@NikolaMackay You just need to find a way off calling!

Re: Changing engineer date

Daniel0210 — Fri, 09 May 2025 14:20:50 GMT

@NikolaMackay

If you're trying to cancel an appointment with less than 24 hours notice you may incur a £25 charge.

@NikolaMackay wrote:

Hi. I need to change the castle of my engineer visit. How do I do that as it's not working on my phoone

To call Sky dial 150 (free) from either a Sky Talk landline or a Sky mobile. Alternatively use this link…
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ leading to a number starting 0333.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ to see a dedicated ROI number. (Customer Services in the ROI are not open at weekends).

The forum filters don’t allow the posting of full phone numbers on here.

Calls to Sky will initially be automated which may try to send you here to the forum, offer you online help or offer to send you a text. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.