topic WiFi and connection in Broadband

WiFi and connection

TrevorR64 — Fri, 09 May 2025 11:25:03 GMT

Since we changed from Plusnet to yourselves in February we were supposed to get a faster and better connection. This hasn't been the case and WiFi constantly drops out and internet drops out regularly. I work from home so this really is frustrating for example I was on a teams meeting and connection just dropped out and took a while to come back on. I would like this looked into as it is simply not good enough

Re: WiFi and connection

caesarome — Fri, 09 May 2025 12:06:54 GMT

@TrevorR64

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.