topic Automatic compensation payment in Broadband

Automatic compensation payment

Al+murr — Fri, 09 May 2025 07:38:59 GMT

Hi. How long does it normally take for an automatic compensation payment to be credited to your account .

Thanks

Re: Automatic compensation payment

JimM1 — Fri, 09 May 2025 08:02:37 GMT

@Al+murr If you really think that you are due such, help document is below and linked.

Sky Broadband & Talk Automatic Compensation | Sky Help | Sky.com | Sky Help | Sky.com

Re: Automatic compensation payment

Daniel0210 — Fri, 09 May 2025 10:08:53 GMT

@Al+murr
It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (from 01/04/25 the new rates are £9.98 per day). There is no equivalent scheme in place for customers in the Republic of Ireland.