topic Re: No internet in Broadband

No internet

Dpk7268 — Fri, 09 May 2025 00:08:00 GMT

Internet light is off. Tried everything including reconnecting cables

No Internet

Sheddy12 — Fri, 09 May 2025 00:08:54 GMT

Sky Hub Internet has been down since past 12am

Re: No internet

harry71 — Fri, 09 May 2025 00:25:58 GMT

Yes, my green light has been blinking slowly all the time. There's no network connection.

Re: No internet

Jordx11 — Fri, 09 May 2025 00:30:07 GMT

Same here but the app tells me my broadband and wifi connection is all good. Internet light off too, glad to know it's not just an isolated problem

Re: No Internet

nish5 — Fri, 09 May 2025 01:18:15 GMT

Yes, same here!

No Internet

Shaosy — Fri, 09 May 2025 01:27:07 GMT

The internet has stopped working completely. I’ve followed all the recommended steps, but there’s still no connection. The service status says everything is fine in my area, but it doesn’t seem to be working. Please look into this as soon as possible.

Re: No internet

Daniel0210 — Fri, 09 May 2025 02:04:28 GMT

At that time of night it could be essential overnight maintenance taking place which is carried out then to minimise disruption as most customers are asleep.

If it hasn't returned by 0700 use this link to check to see if there are any broadband problems or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault perhaps affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Its worth adding that for customers working from home remember that Sky Broadband is a domestic service so you won’t receive any extra or quicker support.

Re: No internet

V1KN — Fri, 09 May 2025 08:56:27 GMT

Also have same problem. Saw this on X earlier, unsure if it's related?

Re: No internet

Daniel0210 — Fri, 09 May 2025 09:46:26 GMT

@V1KN
In the UK the service level agreement between ISP’s and Openreach for fixing a fault is 2 WORKING DAYS.

This link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk for UK customers.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when Sky are notified of the fault, you will become eligible for it.

From the Ofcom website:~
So if your broadband or landline service stops working, you will have to report the fault to your provider. If the service is not fixed after two full working days, you would not need to ask for compensation or contact your provider again, as your provider has systems in place that mean you will start receiving compensation automatically if the repair takes too long.

It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (from 01/04/25 the new rates are £9.98 per day). There is no equivalent scheme in place for customers in the Republic of Ireland.

As Sky broadband discussed here is a domestic set up there is no extra or quicker support for those working from home.