topic Re: Not able to connect to X in Broadband

Not able to connect to X

Jim+Delaney — Thu, 08 May 2025 11:06:22 GMT

How can I not connect to X at home , but when I enter a different WiFi connection it is perfect

caesarome — Thu, 08 May 2025 11:15:33 GMT

Are you saying that when you are connected to your own Wifi connection then X does not load or are you on mobile data when this is happening ?

Jim+Delaney — Thu, 08 May 2025 12:00:29 GMT

Sorry, I am not connecting properly on my phone, using X app, but when at work on a different WiFi it's perfect

caesarome — Thu, 08 May 2025 12:02:33 GMT

So my question above still stands, are you connecting on your own Wifi network or the Sky Mobile data one - which is it ?

Jim+Delaney — Thu, 08 May 2025 12:38:01 GMT

Well , no, my home WiFi is not connecting properly, but someone suggested that it is an app problem, which I'm trying to resolve

caesarome — Thu, 08 May 2025 12:44:15 GMT

Is your broadband provider Sky ?

Can you use other apps and access websites without any issues ?

Jim+Delaney — Thu, 08 May 2025 13:23:58 GMT

Yes, provider is Sky , and all other apps are working great

caesarome — Thu, 08 May 2025 15:05:34 GMT

Try changing your Sky Broadband shield settings. You can do this via the MySky app or online here:

Jim+Delaney — Thu, 08 May 2025 20:46:45 GMT

Thanks a million mate, did the trick 👍👍