topic Re: Cable arrived, but no HUB in Broadband

Cable arrived, but no HUB

Gerryboy67 — Thu, 08 May 2025 08:38:29 GMT

Hi. Three weeks ago, I ordered the upgrade to Full Fibre Gigafast. I have an engineer visiting on the 15th (A week today). Yesterday, I received a thicker cable, but no new hub. Do I need an upgraded HUB and does it come separately? Thanks In Advance. PS I will need an ONT in my flat. Will the engineer install that next week? TIA

Re: Cable arrived, but no HUB

cookiemonsteruk — Thu, 08 May 2025 08:53:09 GMT

@Gerryboy67

What colour router do you have at the minute?

You should get the router up until the day before activation date

Re: Cable arrived, but no HUB

Gerryboy67 — Thu, 08 May 2025 08:57:02 GMT

Hi. I have a white router at the moment. Thanks, Gerry

Re: Cable arrived, but no HUB

cookiemonsteruk — Thu, 08 May 2025 09:03:27 GMT

@Gerryboy67

Are you with sky already with an ont installed ?

The ethernet cable (conversion kit) is all you need the white hub is the latest router for 1000Mbps ultrafast. If you don't already have an ont then that will be installed on the actitation day

Re: Cable arrived, but no HUB

Gerryboy67 — Thu, 08 May 2025 09:07:33 GMT

That's terrific, my friend. I have a very old ONT, which, after the engineer visits, will hopefully be thrown away. The thicker cable arrived yesterday and fits in my current hub but not the wall. Thanks for your help.

Re: Cable arrived, but no HUB

cookiemonsteruk — Thu, 08 May 2025 09:12:45 GMT

@Gerryboy67

That is strange that it doesn't fit in the existing ont . I guess they will change the ont otherwise there is no need for an engineer visit.

Re: Cable arrived, but no HUB

Gerryboy67 — Thu, 08 May 2025 09:21:22 GMT

OK, thanks. Is there an easy way to contact SKY/Openreach to make sure the engineer is aware that I'll require a new ONT and the visit is still scheduled?

Re: Cable arrived, but no HUB

cookiemonsteruk — Thu, 08 May 2025 09:24:12 GMT

@Gerryboy67

Call sky on 150 from your sky landline or

Contact sky as below

Follow the link and choose need more help

https://www.sky.com/help/home/

If in the Republic of Ireland go to the bottom of the page and change the flag to Republic of Ireland