topic Re: Intermittent WiFi connection in Broadband

Intermittent WiFi connection

Mrsp1983 — Wed, 07 May 2025 15:52:00 GMT

Last night the WiFi was intermittent and again today, tested broadband speed and connection and everything showing as ok. The middle light on the router is often orange or off completely.

Re: Intermittent WiFi connection

Highlinder — Wed, 07 May 2025 17:18:45 GMT

@Mrsp1983 From the link below which router do you have.

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub

Re: Intermittent WiFi connection

Mrsp1983 — Wed, 07 May 2025 20:11:41 GMT

Hi,

It's the Skybroadband hub.

Re: Intermittent WiFi connection

Highlinder — Wed, 07 May 2025 21:45:15 GMT

@Mrsp1983 Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.