https://helpforum.sky.com/t5/Broadband/Fibre-activation/m-p/4977872#M485653 <P>Hello,</P><P>&nbsp;</P><P>I've moved into a flat which has had an address change, however the fibre terminal is in place and working. I was expecting an engineer to arrive yesterday (6th May) but nobody did, and I've been given a new appointment of the 20th which is unideal.</P><P>&nbsp;</P><P>Since the fibre is already installed, and outside work has been done also, I was wondering if I could just have the broadband activated without the engineer paying a visit?</P><P>&nbsp;</P><P>I work in IT myself and am more than happy setting up everything on the terminal side. In fact, the Hub and temrinal are currently working, it's just the&nbsp;"PON" light that keeps flashing.</P><P>&nbsp;</P><P>Would love to get this sorted ASAP as my parner and I are struggling to work from home using the 5G in our area.</P> Wed, 07 May 2025 15:26:44 GMT simse 2025-05-07T15:26:44Z https://helpforum.sky.com/t5/Broadband/Fibre-activation/m-p/4977872#M485653 <P>Hello,</P><P>&nbsp;</P><P>I've moved into a flat which has had an address change, however the fibre terminal is in place and working. I was expecting an engineer to arrive yesterday (6th May) but nobody did, and I've been given a new appointment of the 20th which is unideal.</P><P>&nbsp;</P><P>Since the fibre is already installed, and outside work has been done also, I was wondering if I could just have the broadband activated without the engineer paying a visit?</P><P>&nbsp;</P><P>I work in IT myself and am more than happy setting up everything on the terminal side. In fact, the Hub and temrinal are currently working, it's just the&nbsp;"PON" light that keeps flashing.</P><P>&nbsp;</P><P>Would love to get this sorted ASAP as my parner and I are struggling to work from home using the 5G in our area.</P> Wed, 07 May 2025 15:26:44 GMT https://helpforum.sky.com/t5/Broadband/Fibre-activation/m-p/4977872#M485653 simse 2025-05-07T15:26:44Z https://helpforum.sky.com/t5/Broadband/Fibre-activation/m-p/4977874#M485655 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4386082">@simse</a>&nbsp;</P> <P>Typically when equipment is already in place and an engineer is scheduled it either means changes need to be made to the equipment and/or engineers will need to activate the line at your local exchange. Engineers are not sent to simply plug in the hub as you mentioned.&nbsp;</P> Wed, 07 May 2025 15:32:48 GMT https://helpforum.sky.com/t5/Broadband/Fibre-activation/m-p/4977874#M485655 jamesn123 2025-05-07T15:32:48Z