topic Re: Wrong password in Broadband

Wrong password

Ehab2 — Wed, 07 May 2025 13:54:33 GMT

Hi, I’ve just set up my new Sky broadband router. I can see the WiFi name on my phone, but every time I enter the password (as printed on the back of the router), it says it’s incorrect. I haven’t changed anything, and the router is brand new. Could you please help me connect?

Re: Wrong password

Ehab2 — Wed, 07 May 2025 13:56:48 GMT

Re: Wrong password

jamesn123 — Wed, 07 May 2025 14:18:25 GMT

Hi @Ehab2

Are you sure you are typing it correctly? A lot of the default passwords on Sky hubs use numbers that look like letters and vice versa. Also make sure you using caps/lowercase correctly as they are case sensitive.

Re: Wrong password

Ehab2 — Wed, 07 May 2025 14:19:34 GMT

I am sure I typed it correctly

Re: Wrong password

jamesn123 — Wed, 07 May 2025 14:22:26 GMT

@Ehab2

In that case I would try a full reset of the hub. Hold the reset button on the rear of the hub for a minimum of 30 seconds

Re: Wrong password

Ehab2 — Wed, 07 May 2025 14:27:06 GMT

I hold reset button for 30 seconds then what

Re: Wrong password

jamesn123 — Wed, 07 May 2025 14:34:41 GMT

@Ehab2

Try the password again

Re: Wrong password

Ehab2 — Wed, 07 May 2025 14:46:07 GMT

I tried the password butt still not working give wrong password

Re: Wrong password

Ehab2 — Wed, 07 May 2025 14:48:48 GMT

Re: Wrong password

Ehab2 — Wed, 07 May 2025 14:49:51 GMT

Re: Wrong password

Ehab2 — Wed, 07 May 2025 14:50:34 GMT

Re: Wrong password

jamesn123 — Wed, 07 May 2025 14:51:41 GMT

@Ehab2

Afraid you may need to contact Sky and get a new hub sent out then

Re: Wrong password

JimM1 — Wed, 07 May 2025 15:20:27 GMT

@Ehab2 The label on the back off the hub with the Wi-Fi network name, is that the same as yo see on your connecting device to the back off the hub. If so the password as you see it Uppercase Lowercase EXACTLY as you read it put that in... Watch out for the i / 1 & l / L they can be hard to see, Magnifying glass if it is 2 small, write it down on a piece off paper.....

https://www.sky.com/help/articles/find-and-change-your-wireless-password

Re: Wrong password

Ehab2 — Wed, 07 May 2025 15:20:55 GMT

Same name and the add word on back of hup

i am sure about entering the password

Re: Wrong password

JimM1 — Wed, 07 May 2025 15:25:45 GMT

@Ehab2 Is it just your phone that has the issue?