topic Re: Inconsistent Broadband in Broadband

Inconsistent Broadband

LesleyDe — Wed, 07 May 2025 11:59:18 GMT

My broadband connection to my house is inconsistent. I cant work from home as the wifi drops conference calls. How can I get the overhead cable to my house changed? The sky app shows I have a problem but it will clear as eventually the connection comes back. But is then inconsistent and drops again.

Re: Inconsistent Broadband

TimmyBGood — Wed, 07 May 2025 12:01:24 GMT

@LesleyDe wrote:

How can I get the overhead cable to my house changed?

Renewal of copper circuits is extremely unlikely to happen when the priority is the national rollout of optical fibre.

Re: Inconsistent Broadband

jamesn123 — Wed, 07 May 2025 12:14:08 GMT

@LesleyDe

As mentioned already getting the cable changed to your home from the pole is unlikely to happen with the rollout of Fibre. Additionally this is a last resort troubleshooting step, Sky will send out Openreach to look at the line if that is the problem first.

Re: Inconsistent Broadband

LesleyDe — Wed, 07 May 2025 12:20:46 GMT

Not sure how long we have to go without broadband while we wait for fibre! I'll call Sky to contact openReach. Thanks.