topic Re: Router or settings remote update in Broadband

Router or settings remote update

Sonic25 — Tue, 06 May 2025 19:50:46 GMT

Came home from work today to find none of our WiFi works. All cat5 devices seem ok but for some reason the WiFi isn't connecting on any devices that usually uses it. Keep getting security warning that certificates are not valid. Have tried resetting network settings on phones but no luck. Starting to wonder if somethings been changed remotely as all was well yesterday and nothing has been changed today by us.
Any advice appreciated.

Re: Router or settings remote update

caesarome — Tue, 06 May 2025 21:20:26 GMT

@Sonic25

Have you tried a reboot of the hub at the mains ?

Re: Router or settings remote update

Sonic25 — Wed, 07 May 2025 04:40:26 GMT

Yes. It's been off all night and nothing has changed. I'm still having issues this morning.
https://ibb.co/yFpcmN7w

This is what my iPhone is reporting

Re: Router or settings remote update

Sonic25 — Wed, 07 May 2025 05:43:35 GMT

I'm inclined to think it was a DNS issue. Turning it off for the night seems to have helped. I've had to reset the network settings on some devices, but all seems well for now.

Re: Router or settings remote update

Chrisee — Wed, 07 May 2025 07:01:38 GMT

@Sonic25 There can be issues with the server node Sky assign to your hub which could cause DNS issues this is quite rare but annoying issue that turns up every now and again. Sky's recommended fix is yo power down for at least an hour which should change the node you are connected to. If your connection returns to normal you can assume t hat was the cause.

Re: Router or settings remote update

Sonic25 — Wed, 07 May 2025 07:40:57 GMT

Seems this may have been the issue, thanks

Re: Router or settings remote update

Sonic25 — Thu, 08 May 2025 09:15:23 GMT

This issue remains, or keeps reappearing. Could t connect to 2.4g WiFi last night, yet cabled devices were fine. Any advice on how I go about fault finding appreciated. I've already removed the WiFi profiles in the router and reset them, plus reset network settings on all 3 iOS devices that are having issues. I've notice a number of (older) WiFi plugs/switches aren't working since this started.
Thanks

Re: Router or settings remote update

Sonic25 — Thu, 08 May 2025 16:37:54 GMT

This is what I keep receiving on an iPhone when connected to my routers WiFi

Re: Router or settings remote update

Sonic25 — Thu, 08 May 2025 16:40:40 GMT

And strangely, this, considering I'm not using TKIP

Re: Router or settings remote update

JimM1 — Thu, 08 May 2025 17:13:46 GMT

@Sonic25 You are if that is the security settings you are showing!

Re: Router or settings remote update

Sonic25 — Thu, 08 May 2025 17:34:03 GMT

I had it set on AES previously and it said the same.

Re: Router or settings remote update

JimM1 — Thu, 08 May 2025 17:50:29 GMT

@Sonic25 look at the settings on you ios devices!

Re: Router or settings remote update

Sonic25 — Fri, 09 May 2025 10:06:59 GMT

How do you mean? There are no options to change the WiFi security on iOS devices, only on the router