topic Re: Internet issue in Broadband

Internet issue

Umurova — Tue, 06 May 2025 23:14:15 GMT

Hello, My wifi signal disappeared. Please advise what happened? I see yellow signal on my wifi router, instead of green.

Re: Internet issue

Daniel0210 — Wed, 07 May 2025 01:57:03 GMT

@Umurova
If you’re not already aware the Sky Community is a customer led discussion forum where Sky customers are available to help other customers and you aren’t contacting Sky Customer Services.

At that time of night it could be essential overnight maintenance taking place which is carried out then to minimise disruption as most customers are asleep.

Re: Internet issue

Umurova — Wed, 07 May 2025 06:51:31 GMT

Thanks a lot for your reply))

Noted. It was too easy to be the truth that I managed to contact Sky Customer Service at night!:-)

Re: Internet issue

Daniel0210 — Wed, 07 May 2025 06:56:46 GMT

@Umurova
If it's still down, and you haven’t done it already, use this link to check to see if there are any broadband problems or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault perhaps affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Its worth adding that for customers working from home remember that Sky Broadband is a domestic service so you won’t receive any extra or quicker support.