topic Re: Keep getting a steady orange light on the router in Broadband

Keep getting a steady orange light on the router

Joel23 — Tue, 06 May 2025 23:17:16 GMT

At midnight on the 6th May, my router disconnected from the WiFi. I have attempted to reconnect to the WIFI, I have tried all rebooting, restarting and renabling solutions possible but none of them are working.

please can you advise and support, as I'm looking to have this rectified asap.

Re: Keep getting a steady orange light on the router

Mandy246 — Tue, 06 May 2025 23:23:38 GMT

We've had the same thing, we can't get it back up and running

Re: Keep getting a steady orange light on the router

glorybee68 — Tue, 06 May 2025 23:30:43 GMT

Same issue - tried all the options!

Re: Keep getting a steady orange light on the router

AHMW — Tue, 06 May 2025 23:41:27 GMT

Power and Wifi are green; Internet (middle light) is amber. My Sky says my wifi is fine. I have no internet connection on wifi though.

Re: Keep getting a steady orange light on the router

Madpham — Tue, 06 May 2025 23:55:40 GMT

I got the same problem too and I am

payiny £43 a month for this...this is so annoying.

Re: Keep getting a steady orange light on the router

PChan99 — Wed, 07 May 2025 00:06:04 GMT

Same problem too at the exact same time, I think we need to call for help.

Re: Keep getting a steady orange light on the router

AHMW — Wed, 07 May 2025 00:23:05 GMT

Just put a tweet on X, appears to be affecting Greenwich/Woolwich area in London. Must be issue at local exchange - even though diagnostics say no issues in the area! Tried calling, automated line, nigh impossible to report issue.

Re: Keep getting a steady orange light on the router

Joel23 — Wed, 07 May 2025 01:32:44 GMT

Yeah I think you're right about this, I'm based in the Greenwich/Woolwich area & this happened after midnight then nothing changed. It's been the same ever since, no doubt the phone lines will be busy in the morning because of this too.

Re: Keep getting a steady orange light on the router

AHMW — Wed, 07 May 2025 01:59:30 GMT

Finally got message in service checker that there's an issue with broadband and have managed to book an engineer visit. Good luck, All, hope it gets fixed for everyone asap.

Re: Keep getting a steady orange light on the router

Daniel0210 — Wed, 07 May 2025 02:08:54 GMT

For some of you, at that time of night, it could be essential overnight maintenance taking place which is carried out then to minimise disruption as most customers are asleep.