topic Re: No services in Broadband

No services

Georgialeigh — Tue, 06 May 2025 18:46:09 GMT

My partner works on the open reach network and has access to our line(sogea) he ran a test at 18:00 and confirmed the last time our services were in sync/working service was 10:41 it has been off now for over 8 hours and we can't connect? We also have sky glass which is affected obviously too?

Re: No services

Highlinder — Tue, 06 May 2025 18:53:52 GMT

@GeorgialeighIf you run the test below it should let you book an engineer.

Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.

Re: No services

GD1 — Tue, 06 May 2025 18:54:09 GMT

@Georgialeigh First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.