topic Re: WiFi keeps dropping out in Broadband

WiFi keeps dropping out

Leebee2 — Tue, 06 May 2025 15:52:06 GMT

My WiFi keeps dropping out from multiple devices (smartphone, laptop, security camera, etc) and this is happening many times a day.

Sometimes when the wifi drops, it's not even discoverable but after a while it appears again.

I really need some help to get this resolved ASAP as it's not reliable to be able to WFH properly so appreciate your assistance.

Re: WiFi keeps dropping out

caesarome — Tue, 06 May 2025 16:16:39 GMT

@Leebee2

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

Re: WiFi keeps dropping out

Leebee2 — Tue, 06 May 2025 16:22:01 GMT

Thanks for your reply.
I should have mentioned that I tried the standard checks via the app and also a text message with help information and everything looks good from the diagnostic tools so it'll need further investigation.

Re: WiFi keeps dropping out

JimM1 — Tue, 06 May 2025 17:36:39 GMT

@Leebee2 Then that will need you to call Sky CS and arrange if they find anything when they run the diagnostics there end.