topic Re: Broadband issues in Broadband

Broadband issues

Murph33 — Tue, 06 May 2025 15:43:13 GMT

My broadband keeps cutting out which cuts off skyQ and the mini box

Re: Broadband issues

caesarome — Tue, 06 May 2025 16:15:26 GMT

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

Re: Broadband issues

Murph33 — Tue, 06 May 2025 17:49:20 GMT

Thank you I ran the test and it came out fine then ran it again and it showed faults. They are sending an engineer tomorrow.

Thank you fir your reply.