topic Re: TV keeps spooling in Broadband

TV keeps spooling

Gillmary1 — Mon, 05 May 2025 20:01:34 GMT

My WiFi/broadband keeps dipping - tv keeps spooling tonight - checked on Fast.com it varies from 18 - 26 mbps

my signal does not reach my gate security at all

Re: TV keeps spooling

Chrisee — Tue, 06 May 2025 06:11:52 GMT

@Gillmary1 it dounds like the wifi signal in your home is not strong enough. Poor WiFi coverage is probably the most common question we get in the forum. In many homes a single Sky hub cannot provide a usable wifi signal in every room due to the layout and type of construction of the property especially in older homes. Assuming the hub is in the best possible position which is out in the open on a surfsce then the only answer is additional wifi sources.

Your choice.is to either buy Sky's add-on WiFi Max bundle which can supply up to 3 extenders see https://www.sky.com/help/articles/sky-wifi-max or buy your own wifi system and use that instead of the Sky hub's WiFi.

Re: TV keeps spooling

Gillmary1 — Tue, 06 May 2025 09:31:24 GMT

I have a booster and I changed to sky from BT - all my security systems worked and my tv did not spool - my other Tv (lg OLED ) has to be reconnected every time I watch it - clueless what that issue is

Re: TV keeps spooling

Chrisee — Tue, 06 May 2025 10:59:28 GMT

@Gillmary1 is the booster matched to the Hub? I would talk to Sky and see egat they suggest.

Re: TV keeps spooling

Gillmary1 — Fri, 09 May 2025 08:55:10 GMT

Getting in touch with sky is proving a challenge.

For the past week fast has recorded between 4.2 and 17 mgps - this morning the best ever a mega 35 Mbps so I am going to try and connect the security system once more