topic Re: WiFi issues in Broadband

WiFi issues

GemmaGibson07 — Sun, 04 May 2025 20:49:03 GMT

Good evening, our TV keeps buffering while watching programmes online, IE Netflix. Just buffers and then says unable to

connect, I've checked the speeds and everything seems okay, but still happens intermittently.

Re: WiFi issues

JimM1 — Sun, 04 May 2025 21:01:24 GMT

@GemmaGibson07 Is it only netflix that has the issue?

Re: WiFi issues

GemmaGibson07 — Mon, 05 May 2025 21:53:14 GMT

Hello unfortunately not, it's anything that uses the internet

Re: WiFi issues

caesarome — Mon, 05 May 2025 21:59:58 GMT

@GemmaGibson07

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.