https://helpforum.sky.com/t5/Broadband/Router-problems/m-p/4976355#M485194 <P>Thank you for the help! I've tried that tests and both say they're fine so I'll give customer services a ring tomorrow. Thanks again for the advice. Much appreciated.&nbsp;</P> Mon, 05 May 2025 21:23:39 GMT Nicola-pauline1 2025-05-05T21:23:39Z https://helpforum.sky.com/t5/Broadband/Router-problems/m-p/4975122#M484781 <P>The WiFi keeps dropping out but the router says it's okay. We unplug &nbsp;from power and then reconnect to reset it but it still keeps doing it. We have had this router for over six years.&nbsp;</P> Sun, 04 May 2025 09:29:53 GMT https://helpforum.sky.com/t5/Broadband/Router-problems/m-p/4975122#M484781 Nicola-pauline1 2025-05-04T09:29:53Z https://helpforum.sky.com/t5/Broadband/Router-problems/m-p/4975216#M484820 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4384236">@Nicola-pauline1</a>&nbsp;</P> <P>Try running the line test here to see if any faults are found:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Sun, 04 May 2025 11:11:52 GMT https://helpforum.sky.com/t5/Broadband/Router-problems/m-p/4975216#M484820 caesarome 2025-05-04T11:11:52Z https://helpforum.sky.com/t5/Broadband/Router-problems/m-p/4976355#M485194 <P>Thank you for the help! I've tried that tests and both say they're fine so I'll give customer services a ring tomorrow. Thanks again for the advice. Much appreciated.&nbsp;</P> Mon, 05 May 2025 21:23:39 GMT https://helpforum.sky.com/t5/Broadband/Router-problems/m-p/4976355#M485194 Nicola-pauline1 2025-05-05T21:23:39Z