topic Re: Cancel in Broadband

Cancel

Caitlin51 — Mon, 05 May 2025 19:10:18 GMT

Want to cancel my broadband account

Re: Cancel

Daniel0210 — Mon, 05 May 2025 19:13:48 GMT

@Caitlin51
If you’re moving to another ISP you could use the One Touch Switching system which is explained in this link ~ NOTE: it only applies to broadband and Talk and not a TV subscription
https://www.uswitch.com/broadband/guides/one-touch-switch/

If you are cancelling Broadband/Talk altogether you need to contact Sky and give the required notice of 14 days. Remember that if you are still in a discounted 18/24 months deal Sky could impose cancellation charges.

Return packaging for any equipment Sky expect back will be sent out to you near the end of any notice period. Remember to keep any proof of posting indefinitely.

Re: Cancel

caesarome — Mon, 05 May 2025 19:22:02 GMT

@Caitlin51

If you do want to cancel and not move to another broadband supplier then you need to contact Sky and give them 14 days notice to cancel it, so you can either call or use the messaging service to do this.

https://www.sky.com/help/articles/cancel-sky-broadband

Select "No, I still need help" at the bottom of the page on the above link.