topic Re: No wifi in Broadband

No wifi

George126 — Mon, 05 May 2025 18:45:57 GMT

Our WiFi has dropped and cannot get it restarted

Re: No wifi

Daniel0210 — Mon, 05 May 2025 18:48:27 GMT

If you haven’t done it already use this link to check to see if there are any broadband problems or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault perhaps affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Its worth adding that for customers working from home remember that Sky Broadband is a domestic service so you won’t receive any extra or quicker support.

Re: No wifi

George126 — Mon, 05 May 2025 18:50:39 GMT

Thanks it comes up with we are having problems at the moment trya again later

does that mean in my area or everywhere

Re: No wifi

JimM1 — Mon, 05 May 2025 18:56:22 GMT

@Daniel0210 Both the test's are down just now with the current Sky Fault, so it's a wait until they get past the current issue that they have.

Tested from the Scottish region...

Re: No wifi

Daniel0210 — Mon, 05 May 2025 18:53:24 GMT

@George126

Sky we're having some technical issues earlier.

Re: No wifi

George126 — Mon, 05 May 2025 18:56:05 GMT

Does that mean it may just come back up?

Re: No wifi

Daniel0210 — Mon, 05 May 2025 18:58:47 GMT

@George126

We're referring to the tests being affected by the technical difficulties not necessarily the broadband.