topic Re: No internet connection in Broadband

No internet connection

Jade146 — Mon, 05 May 2025 17:43:17 GMT

Struggling connect to internet it isn't working all lights are green & no love advisors are available

Re: No internet connection

GD1 — Mon, 05 May 2025 17:44:46 GMT

@Jade146 First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: No internet connection

Jade146 — Mon, 05 May 2025 17:45:39 GMT

Hi thanks for that but when I click links it says ' we're having trouble atm' please try again later

Re: No internet connection

Jade146 — Mon, 05 May 2025 17:48:44 GMT

Our call centre lines are currently closed due to technical issues being experienced. We apologise for the inconvenience caused. You may also experience Sky.com and MySky app journeys being impacted. That's what it says online & via app