topic Re: Not getting guaranteed minimum fibre speed in Broadband

Not getting guaranteed minimum fibre speed

Darren34 — Mon, 05 May 2025 14:05:37 GMT

Afternoon

i've upgraded from broadband to fibre 150 with a guaranteed minimum speed of 100mbs. Tests show i'm getting 94.5mbs and that the speed to my hub is poor - i've gone through the online troubleshooting and escalated it to the network team this time last week. It said the line would be tested within 72 hours but i've heard nothing since - any help/guidance would be appreciated

Re: Not getting guaranteed minimum fibre speed

peter-marlow+1966 — Mon, 05 May 2025 14:10:59 GMT

Run the service checker again if it's still not right then i would call sky back and talk to them again, have you tried restarting the router, and also have tried turning off the optical network terminal box and back on again aswell ? To see if that changes anything

Re: Not getting guaranteed minimum fibre speed

JimM1 — Mon, 05 May 2025 14:15:30 GMT

@Darren34 Run the service checker, and have a look at the last 30 day's to see what sky think your line is like.

https://www.sky.com/servicechecker

Re: Not getting guaranteed minimum fibre speed

Darren34 — Mon, 05 May 2025 14:16:29 GMT

Hi Peter

I will try what you have suggested and report back - it seems difficult to speak to an actual person unfortunately

Thanks

Re: Not getting guaranteed minimum fibre speed

Darren34 — Mon, 05 May 2025 14:18:31 GMT

Hi Jim

The fibre was installed on the 23rd April and since the 24th is has been 94.5mps

Thanks

Re: Not getting guaranteed minimum fibre speed

peter-marlow+1966 — Mon, 05 May 2025 14:19:08 GMT

Ring sky and when the automated message system says we have sent you a link would you like to use it say no and go through your account security and then you will get to speak to an advisor about your issue

Re: Not getting guaranteed minimum fibre speed

Darren34 — Mon, 05 May 2025 15:53:32 GMT

Thanks Peter, that worked and spoke to somebody who went through all the test whilst on the phone