https://helpforum.sky.com/t5/Broadband/Internet-and-wifi-keep-dropping-out/m-p/4975897#M485049 <P>Over the past 3 years I keep report issues with the Internet and wifi dropping out. &nbsp;We get the messages on TV saying you Q mini cannot connect to the Qbox due to network error. &nbsp;As the same time all our remote devices, Laptops, Ipads phoes etc lose connection to the internet/router. &nbsp;However all the lights on the router show green, if you do the network and device check all shows good no issues.<BR />Sky have replaced the Router and Q boxes 2 to 3 times in the last 3 years. &nbsp; Engineers have visited 5 or 6 time and check restet and remapped devices... &nbsp;All will be fine for &nbsp;a few weeks then the system starts to drop .. initially this may be for a couple of mins and it resests its self, then the outages start getting more frequent and lasting longer, at which point we physicall press the reset on the Router. &nbsp;Normally this resolves things. however yesterday (04/05/25) we lost the system and it is still down today. &nbsp; &nbsp;<BR /><BR />Does anyone have any advice as to why this may be and why Sky are unable to fix it... Do i need to start looking at another supplier.<BR />We have the fastest sky broadband but is you can not connect to it what the point . &nbsp; &nbsp;Seriously frustrated <span class="lia-unicode-emoji" title=":angry_face:">😠</span> and looking at 3rd parties .&nbsp;</P> Mon, 05 May 2025 11:53:59 GMT stu1930 2025-05-05T11:53:59Z https://helpforum.sky.com/t5/Broadband/Internet-and-wifi-keep-dropping-out/m-p/4975897#M485049 <P>Over the past 3 years I keep report issues with the Internet and wifi dropping out. &nbsp;We get the messages on TV saying you Q mini cannot connect to the Qbox due to network error. &nbsp;As the same time all our remote devices, Laptops, Ipads phoes etc lose connection to the internet/router. &nbsp;However all the lights on the router show green, if you do the network and device check all shows good no issues.<BR />Sky have replaced the Router and Q boxes 2 to 3 times in the last 3 years. &nbsp; Engineers have visited 5 or 6 time and check restet and remapped devices... &nbsp;All will be fine for &nbsp;a few weeks then the system starts to drop .. initially this may be for a couple of mins and it resests its self, then the outages start getting more frequent and lasting longer, at which point we physicall press the reset on the Router. &nbsp;Normally this resolves things. however yesterday (04/05/25) we lost the system and it is still down today. &nbsp; &nbsp;<BR /><BR />Does anyone have any advice as to why this may be and why Sky are unable to fix it... Do i need to start looking at another supplier.<BR />We have the fastest sky broadband but is you can not connect to it what the point . &nbsp; &nbsp;Seriously frustrated <span class="lia-unicode-emoji" title=":angry_face:">😠</span> and looking at 3rd parties .&nbsp;</P> Mon, 05 May 2025 11:53:59 GMT https://helpforum.sky.com/t5/Broadband/Internet-and-wifi-keep-dropping-out/m-p/4975897#M485049 stu1930 2025-05-05T11:53:59Z