https://helpforum.sky.com/t5/Broadband/Missing-wire-and-microfilter/m-p/4975722#M485009 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4384658">@TonyRolo</a>&nbsp;Enjoy!</P> Mon, 05 May 2025 08:15:47 GMT JimM1 2025-05-05T08:15:47Z https://helpforum.sky.com/t5/Broadband/Missing-wire-and-microfilter/m-p/4975672#M484992 <P>I have received my hub in the post and I think I should have a black cable with a white end and a purple end or so the instructions say but this was not in the box and neither was a micro filter. I've been trying to ring sky to ask about this but can't find a number can anyone help me?</P> Mon, 05 May 2025 07:24:59 GMT https://helpforum.sky.com/t5/Broadband/Missing-wire-and-microfilter/m-p/4975672#M484992 TonyRolo 2025-05-05T07:24:59Z https://helpforum.sky.com/t5/Broadband/Missing-wire-and-microfilter/m-p/4975678#M484994 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4384658">@TonyRolo</a>&nbsp;What service are you getting from sky, connecting to the OLD Openreach master socket or to a new Full Fibre line? Box says the model you have been sent!</P> Mon, 05 May 2025 07:36:41 GMT https://helpforum.sky.com/t5/Broadband/Missing-wire-and-microfilter/m-p/4975678#M484994 JimM1 2025-05-05T07:36:41Z https://helpforum.sky.com/t5/Broadband/Missing-wire-and-microfilter/m-p/4975680#M484995 <P>Sky hub 4.2 and I've just moved into a new property and there is a openreach box next to the electric meter</P> Mon, 05 May 2025 07:38:51 GMT https://helpforum.sky.com/t5/Broadband/Missing-wire-and-microfilter/m-p/4975680#M484995 TonyRolo 2025-05-05T07:38:51Z https://helpforum.sky.com/t5/Broadband/Missing-wire-and-microfilter/m-p/4975681#M484996 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4384658">@TonyRolo</a>&nbsp;Does the openreach box have any lights on it?</P> Mon, 05 May 2025 07:40:41 GMT https://helpforum.sky.com/t5/Broadband/Missing-wire-and-microfilter/m-p/4975681#M484996 JimM1 2025-05-05T07:40:41Z https://helpforum.sky.com/t5/Broadband/Missing-wire-and-microfilter/m-p/4975684#M484998 <UL><LI>Yes a green power and a green PON</LI></UL> Mon, 05 May 2025 07:42:36 GMT https://helpforum.sky.com/t5/Broadband/Missing-wire-and-microfilter/m-p/4975684#M484998 TonyRolo 2025-05-05T07:42:36Z https://helpforum.sky.com/t5/Broadband/Missing-wire-and-microfilter/m-p/4975687#M485000 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4384658">@TonyRolo</a>&nbsp;Then you are looking at the wrong connection details on the install sheet that you have, and YOU DO NOT need the cable or the filter, will find and link the electronic version. Link below. And take the with calls option even if you do not have to get the correct screens.</P><P>&nbsp;</P><P><A href="https://www.sky.com/help/articles/set-up-hub-which-sky-hub-do-you-have" target="_blank">https://www.sky.com/help/articles/set-up-hub-which-sky-hub-do-you-have</A></P><P>&nbsp;</P> Mon, 05 May 2025 07:46:46 GMT https://helpforum.sky.com/t5/Broadband/Missing-wire-and-microfilter/m-p/4975687#M485000 JimM1 2025-05-05T07:46:46Z https://helpforum.sky.com/t5/Broadband/Missing-wire-and-microfilter/m-p/4975691#M485002 <P>Thank you JimM1</P> Mon, 05 May 2025 07:49:46 GMT https://helpforum.sky.com/t5/Broadband/Missing-wire-and-microfilter/m-p/4975691#M485002 TonyRolo 2025-05-05T07:49:46Z https://helpforum.sky.com/t5/Broadband/Missing-wire-and-microfilter/m-p/4975692#M485003 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4384658">@TonyRolo</a>&nbsp;wrote:<BR /> <UL> <LI>Yes a green power and a green PON</LI> </UL> <HR /></BLOCKQUOTE> <P>That's an Optical Network Terminal for a full fibre (FTTP) connection, and the appropriate connection is an ethernet cable.</P> Mon, 05 May 2025 07:51:14 GMT https://helpforum.sky.com/t5/Broadband/Missing-wire-and-microfilter/m-p/4975692#M485003 TimmyBGood 2025-05-05T07:51:14Z https://helpforum.sky.com/t5/Broadband/Missing-wire-and-microfilter/m-p/4975702#M485004 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4384658">@TonyRolo</a>&nbsp;No problems, make sure it is all working, and the cupboard if that is where your Hub is going to be may just not be the smartest place to have it. You can get back later if that is so....</P> Mon, 05 May 2025 08:00:48 GMT https://helpforum.sky.com/t5/Broadband/Missing-wire-and-microfilter/m-p/4975702#M485004 JimM1 2025-05-05T08:00:48Z https://helpforum.sky.com/t5/Broadband/Missing-wire-and-microfilter/m-p/4975720#M485007 <P>Working fine now thank you again</P> Mon, 05 May 2025 08:12:44 GMT https://helpforum.sky.com/t5/Broadband/Missing-wire-and-microfilter/m-p/4975720#M485007 TonyRolo 2025-05-05T08:12:44Z https://helpforum.sky.com/t5/Broadband/Missing-wire-and-microfilter/m-p/4975722#M485009 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4384658">@TonyRolo</a>&nbsp;Enjoy!</P> Mon, 05 May 2025 08:15:47 GMT https://helpforum.sky.com/t5/Broadband/Missing-wire-and-microfilter/m-p/4975722#M485009 JimM1 2025-05-05T08:15:47Z https://helpforum.sky.com/t5/Broadband/Missing-wire-and-microfilter/m-p/4975723#M485010 <P><span class="lia-unicode-emoji" title=":thumbs_up:">👍</span> thanks</P> Mon, 05 May 2025 08:16:51 GMT https://helpforum.sky.com/t5/Broadband/Missing-wire-and-microfilter/m-p/4975723#M485010 TonyRolo 2025-05-05T08:16:51Z