topic Re: Connected but no internet in Broadband

Connected but no internet

Jade29 — Sun, 04 May 2025 21:02:43 GMT

Router has 3 green lights on, orange one on voice, gone through sky app says my connection is good and everything is ok, but sky Q won't connect, ring doorbell won't connect to WiFi and phones won't load anything, says connected to WiFi but won't download anything, been like it all day no change, done all the reecomended fixes and out of options.

Re: Connected but no internet

JimM1 — Sun, 04 May 2025 21:08:37 GMT

@Jade29 Run the diagnostics on your line, you may just also wish to switch it off for 30 mins.

https://www.sky.com/help/articles/broadband-diagnostic-start

Re: Connected but no internet

Jb135 — Sun, 04 May 2025 22:49:34 GMT

Having the same issue, did you manage to fix it? If so how?

WiFi showing working but can’t connect to internet

Jade29 — Mon, 05 May 2025 07:13:14 GMT

I'm in the Stocksbridge area S36 of Sheffield. There are now loads of people with the same issue on our community forum.

the router is showing no issues at all on the app however I have now had no internet connection for over 24hours. I can't connect any of my devices including my ring door bells and security camera.
my phone shows the WiFi with good signal but won't load and pages, it's just not working. Also can't get anything on my sky box.

Re: Connected but no internet

Jade29 — Mon, 05 May 2025 07:15:07 GMT

Have done both of these things. All shows fine but this is a wider issue now, loads of people stocksbdige S36 area reporting same thing on the forum.
can't connect anything even though showing no issues on the app. Thanks

Re: Connected but no internet

Jade29 — Mon, 05 May 2025 07:16:15 GMT

No it's still the same, seems lots in our area reporting the same even thought the diagnostics and app shows no issues.

Re: Connected but no internet

JimM1 — Mon, 05 May 2025 07:34:07 GMT

@Jade29 Has anyone called sky?

Re: Connected but no internet

Jade29 — Mon, 05 May 2025 07:49:46 GMT

Yes, they have, all same issue with no faults showing. From some of the replies they have engineers coming out.

Re: Connected but no internet

JimM1 — Mon, 05 May 2025 08:05:53 GMT

@Jade29 If and as Soon as sky are informed via there OR engineers and it turns out to be an Area fault, status will be updated, and all engineers will be cancelled, things happen and are all out off sky control unless it is there own equipment that has the issue. If you feel that you have to call sky then do so.