topic Re: Connection issues with new installation in Broadband

Connection issues with new installation

Keira4108 — Mon, 05 May 2025 01:50:10 GMT

Hi there folks, I had sky fibre broadband installed on Wednesday, which was also my live date, but my broadband won't connect to anything, not phones, laptops, iPads or even the Sky pucks, I only just found this out as my partner actually connected the pucks to the Virgin Media broadband instead of the new Sky broadband and only discovered this when this provider cut off, leaving us no internet now, and the kids are going nuts as they can't get online with their gaming consoles.
Any ideas how to resolve this asap🙏🏻🙏🏻

thanks

stevie

Re: Connection issues with new installation

Chrisee — Mon, 05 May 2025 05:46:25 GMT

@Keira4108 you need to talk to Sky so they can get the issue gixed, so I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call.

Re: Connection issues with new installation

Mr+Flibbles+86 — Mon, 05 May 2025 07:24:11 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.