https://helpforum.sky.com/t5/Broadband/WiFi-constantly-dropping/m-p/4975593#M484959 <P>Hi&nbsp;</P><P>we haven't been with you long but the WiFi drops out constantly and even mobiles can't connect , we are supposed to have the full works yet this is unusable&nbsp;</P> Sun, 04 May 2025 21:37:43 GMT Bondybird 2025-05-04T21:37:43Z https://helpforum.sky.com/t5/Broadband/WiFi-constantly-dropping/m-p/4975593#M484959 <P>Hi&nbsp;</P><P>we haven't been with you long but the WiFi drops out constantly and even mobiles can't connect , we are supposed to have the full works yet this is unusable&nbsp;</P> Sun, 04 May 2025 21:37:43 GMT https://helpforum.sky.com/t5/Broadband/WiFi-constantly-dropping/m-p/4975593#M484959 Bondybird 2025-05-04T21:37:43Z https://helpforum.sky.com/t5/Broadband/WiFi-constantly-dropping/m-p/4975595#M484961 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3645584">@Bondybird</a>&nbsp;</P> <P>This is a customer helps customer community so you are not talking to Sky.</P> <P>&nbsp;</P> <P>Try running the line test here to see if any faults are found:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Sun, 04 May 2025 21:40:50 GMT https://helpforum.sky.com/t5/Broadband/WiFi-constantly-dropping/m-p/4975595#M484961 caesarome 2025-05-04T21:40:50Z