topic Re: Connection dropping intermittently in Broadband

Connection dropping intermittently

Crystalplanet — Sun, 04 May 2025 14:46:39 GMT

My internet connection drops, middle light goes orange for a bit before going green again. Intervals between drops could be hours, 30 mins, 5 mins - no real pattern to it.

This has been occurring for the past 2-3 days. It even went down while I was making this post.

Tests through app and site both come up with no issues found, but have shown that I'm getting half the usual speed.

Using the black box with a booster.

Re: Connection dropping intermittently

JimM1 — Sun, 04 May 2025 15:21:47 GMT

@Crystalplanet You need to run the service checker and the diagnostic on your line, you sure are dropping the DSL wan connection.

https://www.sky.com/servicechecker

https://www.sky.com/help/articles/broadband-diagnostic-start

Re: Connection dropping intermittently

Crystalplanet — Sun, 04 May 2025 15:27:48 GMT

Yes, these are the same checks I mentioned in the initial post.

Re: Connection dropping intermittently

JimM1 — Sun, 04 May 2025 15:53:10 GMT

@Crystalplanet Call sky, have them run the diagnostic test from that end, and if they see what is wrong then they can book the engineer for you.